When to Make a Complaint
If you believe that there has been a breach of the European Union (Payment Services) Regulations 2018, please submit your complaint via email to [email protected].
Information We Require In Order to Investigate Your Complaint
Please include the following information when submitting your complaint.
Your name
Your contact details
Your business name
Your preferred contact method (phone / email / letter)
The factual details of the situation and the compliance failure the complaint is about
The Complaints Process
A complaint can be made at any time. Once your complaint is received, Circit will acknowledge receipt of the complaint within five (5) business days of it being received.
Circit will investigate your complaint and attempt to provide you with a written response to resolve the complaint within fifteen (15) calendar days of receipt of your complaint.
If your complaint remains unresolved after fifteen (15) calendar days, you will be advised in writing that additional time is required to complete the investigation and to provide a response.
When the complaint is resolved, you will receive a final response letter within thirty five (35) days, informing you of the outcome.
Dispute Resolution
If you are not satisfied with our response, you may lodge a complaint with the Financial Services and Pensions Ombudsman
Online : https://www.fspo.ie/
Phone: +353 1 567 7000