1. Go to the login page
Navigate to the Circit login page and click Forgot Password, located below the Continue button.
2. Confirm your email address
You'll be taken to the Reset your password screen. Your email address will already be filled in based on what you entered on the login page.
If the email shown is correct, proceed to the next step.
If it's incorrect, select the pencil icon next to the email field to edit it.
Click Send password reset link to continue.
3. Check your email
You'll see a Reset link sent confirmation screen.
This lets you know that if an account exists for the email address you provided, a password reset link has been sent to it.
The email may take a few minutes to arrive.
If you don't see it in your inbox, check your spam or junk folder.
4. Reset your password
Open the email and follow the link to set a new password. Once your password has been updated, return to the login page and sign in with your new credentials.
Select Back to login on the confirmation screen at any time to return to the sign-in page.
Troubleshooting
I didn't receive a reset email. For security reasons, Circit doesn't confirm whether an email address is associated with an account. If you don't receive an email within a few minutes:
Double-check that you entered the correct email address.
Check your spam/junk folder.
Confirm you're using the email address associated with your Circit account.
The reset link isn't working. Reset links expire after a period of time for security purposes. If your link has expired, return to the login page and start the process again.
Still stuck?
Click the chat icon in the bottom-left corner to contact our Support team. Include as much detail as possible to help us investigate as quickly as possible:
What you were trying to do
Any error messages or screenshots
Time and date of the issue